Terms of Service

1. Introduction & Acceptance of Terms

Welcome to MeaningGlide, operated by NEOAIRA (“NEOAIRA” / “we” / “us” / “our”), an individual / sole trader operating under the laws of the United States.

These Terms of Service (“Terms”) govern your access to and use of our AI-powered services, including the “MeaningGlide for X” desktop-browser extension, which helps you translate or polish text in the X (formerly Twitter) post and reply composers and provides back-translation, reader-perspective notes and several adjustment directions, available at https://meaningglide.com (the “Service”).

By creating an account, subscribing to any plan, or otherwise using the Service, you confirm that you: (a) are at least 16 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

Important: If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. The Service

2.1 What we provide

NEOAIRA provides an AI-powered platform that lets users write in a language they know and post and reply naturally on X in a target language. The Service is a digital software-as-a-service (SaaS) product delivered over the internet. The Service never publishes anything for you; you review every result and decide whether to post it.

2.2 Nature of the Service

The Service is a digital, intangible product. Access is granted immediately once payment is confirmed. Because digital services are delivered instantly, refunds are subject to specific limits; see Section 7.

2.3 AI model dependency

The Service uses third-party AI model providers, including DeepSeek and Google (Gemini), and the text you submit is also screened by Waffo’s content-safety service. The performance and availability of the Service may be affected by the operating status of these providers. We will promptly notify users of major outages on the website or in the extension.

2.4 Relationship with X

The Service is independent and is not affiliated with X Corp. When you trigger an action, the extension reads your draft text and the visible content you are replying to, and writes the result back to the composer after you confirm. Your use of X remains subject to X’s own terms; we are not responsible for changes to X’s rules or for how X treats your account.

3. Account Registration

3.1 Account creation

Using the Service requires creating an account with accurate and complete information. The Service currently supports sign-in with a Google account only. You are responsible for keeping your login credentials confidential and for all activity under your account.

3.2 Account security

• Contact support.neoaira@gmail.com immediately if you notice unauthorized use.
• Do not share your login credentials with any third party.
• Keep your account email address valid.

3.3 Business accounts

If you register on behalf of a company or organization, you represent that you are authorized to bind that entity to these Terms.

4. Plans and Credits

We offer membership plans to access the Service, available in two tiers, Lite and Standard, each billed by the month with two payment options: a single month (one-time payment, no automatic renewal) and a continuous monthly subscription (renews automatically each month). Current plan details and pricing are published on the pricing page of our website (/en/pricing/), and the payment page shows the amount and taxes again before you pay.

Translating, generating a new version, back-translating again and analyzing consume credits: translating, generating a new version and back-translating again use 1 credit per accepted request, and analyzing uses 2 credits. Translating and generating a new version already include one back-translation at no extra charge; back-translating again is for seeing the back-translation of a translation you have edited. If the remaining credits cannot cover a request (for example, requesting an analysis with only 1 credit left), the request is rejected and no credits are charged. New accounts receive a number of free trial credits, which do not refresh monthly and are used up once spent. Membership has a fixed credit allowance per service month (currently 500 credits for Lite and 1000 credits for Standard; the two tiers have the same features and differ only in monthly credits), valid only within that month and not carried over; during an active membership, the current month’s credits are used first.

If an accepted request fails because of a service-side problem, we return the credit under our product rules; the number of automatic returns per account per month is limited, beyond which credits are charged as usual. Requests that cannot be processed because the content was blocked by content review still use credits and are not returned. To keep the Service stable we limit the request rate.

We reserve the right to change plan features or introduce new plans at any time. Price changes follow Section 5.1. While a single-month membership is active you can only buy further single months of the same tier, and you cannot start the other tier while any service month is active or queued (you can choose again once it ends); a continuous monthly subscription (including one that is cancelled but not yet expired) must end before you can choose a different payment option.

5. Billing and Payment

5.1 Automatic renewal authorization

By providing a payment method and subscribing to the continuous monthly plan, you expressly authorize NEOAIRA to charge your payment method for the subscription fee every month. This recurring authorization remains in effect until you cancel under Section 6. Your subscription renews automatically at the end of each billing period unless you cancel. Credits for a service month are granted once that month’s payment succeeds.

New-user offer: the Standard tier has an introductory price for new users. For the continuous monthly subscription, the first 3 months are $7.99 per month, after which it renews automatically at the standard price of $9.99 per month; for single months, the first 3 purchases per user are $7.99 each, then $9.99. The offer applies per account, and the exact amount is shown on the payment page. If your subscription received the offer, it renews automatically at the standard price once the offer ends, and you can cancel before then under Section 6.

5.2 Taxes

Unless stated otherwise, listed prices exclude applicable taxes (including VAT, GST and sales tax). Where required by law, we collect and remit such taxes; details are shown on the payment page.

5.3 Payment processing

Payments are processed by the third-party payment platform Waffo Pancake. We do not receive or store your full card details. WeChat Pay is available for single months only; prices are in USD, and WeChat Pay converts them to your local currency at the day’s exchange rate.

5.4 Waitlist bonus month

Users who joined the beta waitlist and buy within the campaign period can receive one extra month of membership (same tier and credits as the single month they bought) with their first single-month purchase. Currently the waitlist bonus is available only with a single-month purchase; subscribing directly to the continuous monthly plan does not earn the bonus month. The eligible list and the campaign deadline are as we announce them. The bonus month is free of charge and is withdrawn together with a full refund of the single month that earned it.

6. Cancellation Policy

6.1 How to cancel

You may cancel a continuous monthly subscription at any time by either of the following:

• Online (recommended): extension settings page → Plans → “Manage subscription”, then cancel on the payment management page provided by Waffo Pancake.
• Email: send a cancellation request from your registered email to support.neoaira@gmail.com; we will handle it within 2 business days.

Cancellation takes effect immediately, and the result is shown on the payment management page.

6.2 After cancellation

• Your subscription remains active until the end of the current billing period.
• You will not be charged for later billing periods.
• Cancelling does not automatically delete your account data. To have it deleted, contact us under Section 13; we handle the request manually, except for transaction records we must keep by law.

7. Refund Policy

7.1 General policy

Because our digital service is intangible and delivered instantly, the Service has no self-service refund feature, and paid service months are generally non-refundable, with no pro rata refund for unused days, except as set out below. The payment page tells you this before you pay.

7.2 Refundable cases

• New-subscriber 7-day guarantee: a first-time paying user may request a full refund within 7 days of the first charge, provided the credits used do not exceed 20% of that service month’s credit allowance.
• Duplicate charge: a full refund where a billing error caused a duplicate charge.
• Verified service outage (over 72 hours): for a prolonged outage caused by us, we will extend your service period accordingly.
• Statutory rights: any right of withdrawal or refund that applicable law gives you and that cannot be waived is preserved.

7.3 How to request a refund

Email support.neoaira@gmail.com with your account email, transaction ID and the reason. We will acknowledge within 2 business days and process eligible refunds within 5–10 business days.

7.4 Non-refundable items

• Fees for a service month that has been used (except in the cases in Section 7.2).
• Accounts closed for violating these Terms or the Acceptable Use Policy.

7.5 Effect of a refund

When the payment platform completes a full refund, the related service month ends immediately, its credits are cleared, and service months that have not started no longer take effect. A partial refund does not take back granted benefits.

8. Billing Disputes

If you believe a charge is incorrect, please email support.neoaira@gmail.com before initiating a dispute with your bank. We commit to replying within 2 business days and resolving confirmed billing errors within 5 business days.

9. AI Content and Intellectual Property

9.1 Ownership of output

Subject to these Terms, AI-generated content produced from your input (“Output”) belongs to you. You may use Output for any lawful purpose permitted by Section 10, and you are responsible for what you publish.

9.2 License to your input

By submitting content to the Service (“Input”), you grant NEOAIRA a limited, non-exclusive license solely to provide the Service to you. We will not use your Input to train AI models without your explicit consent. We do not store the text you submit, the generated results, back-translations or analyses.

9.3 Third-party AI model dependency

The Service uses third-party AI model providers, including DeepSeek and Google (Gemini). Output may be affected by those providers’ models. We do not guarantee any particular output quality and are not responsible for content generated by third-party models.

9.4 Accuracy of AI output

AI-generated content may contain errors or inaccuracies and may change your meaning. You are responsible for reviewing and verifying Output before you post or rely on it.

10. Acceptable Use Policy

10.1 Permitted use

You may use the Service only for lawful purposes consistent with these Terms.

10.2 Prohibited use

You agree not to use the Service to:

• Generate illegal, defamatory, harassing or fraudulent content.
• Generate, distribute or help create deepfakes, including AI-synthesized audio, video or images, that impersonate real individuals or are intended to mislead viewers about their origin or authenticity.
• Generate content that sexualizes minors or violates child-protection laws.
• Create malware, phishing content or cyberattack tools.
• Infringe any third party’s intellectual property or privacy rights.
• Bypass or interfere with the security features of the Service.
• Resell or sublicense access without prior written approval.
• Violate any applicable law, regulation or card network rule.

10.3 AI-specific prohibitions

In addition to the general prohibitions above, given the AI nature of the Service, you expressly agree not to:

• Use the Service’s inputs, outputs, model responses or any derived data to train, fine-tune, benchmark, distill or otherwise develop any AI or machine-learning model that directly or indirectly competes with the Service or NEOAIRA’s products.
• Systematically scrape, extract or harvest model outputs at scale for any purpose beyond your own authorized use.
• Present AI-generated content as the work of a human professional (such as a licensed doctor, lawyer or financial advisor) in contexts where this could cause harm.

10.4 Content review and abuse prevention

Text you submit is checked by content review; content that is blocked is rejected, and the request still uses credits so that prohibited content cannot be submitted repeatedly at no cost. Do not create multiple accounts to claim free trial credits repeatedly, or to avoid request-rate and credit limits.

11. Data, Privacy and Security

Your use of the Service is governed by our Privacy Policy, published at https://meaningglide.com/en/privacy/. Payment card data is processed exclusively by our PCI-DSS-compliant payment processor (Waffo Pancake) and is not stored on our servers. Account data is kept until you ask us to delete it; we handle deletion requests manually and complete them within 30 days, except for transaction records we must keep by law.

12. Disclaimers and Limitation of Liability

12.1 Disclaimer

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or accuracy of AI output.

12.2 AI-generated content disclaimer

AI output from the Service may be inaccurate, incomplete or out of date. Do not use it as legal, medical, financial or other professional advice. Always verify with a suitably qualified professional before acting on AI content.

12.3 Limitation of liability

To the fullest extent permitted by law, NEOAIRA is not liable for any indirect, incidental, consequential or punitive damages. Our total liability is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain exclusions or limitations; in those places the limits above apply only to the extent the law permits.

13. Term and Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your account for material breach of these Terms, suspected fraud, or where required by law. If we terminate the Service for reasons other than your breach, we will refund the prepaid unused portion pro rata. You may delete your account at any time by contacting support.neoaira@gmail.com.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States. Before starting any formal proceeding, please email support.neoaira@gmail.com to try to resolve the matter informally. Mandatory consumer-protection rights under the law of your region are not affected by these Terms.

15. General Provisions

We may update these Terms at any time. For material changes we will notify you on the website or in the extension at least 14 days before they take effect. Continued use constitutes acceptance. If any provision is held invalid, the remaining provisions remain in full effect. These Terms and the Privacy Policy together form the entire agreement between you and NEOAIRA.

16. Contact

For questions about these Terms or billing, contact us:

• General support: support.neoaira@gmail.com
• Billing inquiries: support.neoaira@gmail.com
• Refund requests: support.neoaira@gmail.com
• Cancel subscription: support.neoaira@gmail.com or “Manage subscription” in the extension
• Legal and privacy: support.neoaira@gmail.com
• Security issues: support.neoaira@gmail.com

We monitor and respond to this mailbox. By using the Service or checking “I agree” at checkout, you confirm that you have read and agree to these Terms.

Last updated: November 1, 2026 · NEOAIRA · https://meaningglide.com